Mail Management: Improved Social Security Mail Management Could Reduce Postage Costs.
GENERAL ACCOUNTING OFFICE WASHINGTON DC GENERAL GOVERNMENT DIV
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This report addresses mail management at the Social Security Administration SSA, one of the largest civilian agency mailers. It discusses issues that need to be addressed to assure high-quality mail service at the lowest possible cost to Social Security beneficiaries, wage earners, employers, and the public. SSAs mail managers have initiated some mail cost reduction measures but need more. For example, SSA now presorts its beneficiary checks and some computer-generated mailings, such as monthly benefits notices, through use of the Treasury Departments Financial Management Service FMS, private printing contractors, and a presort service. This resulted in a postage cost reduction of almost 16 million, or about 15 percent of the first-class mail costs for selected programs and locations in fiscal year 1989.
- Administration and Management