Development of a Total Quality Leadership Implementation Roadmap for Naval Hospital, Pensacola, Florida
Final rept. Jul 1990-Jul 1991
ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATION
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Following Department of Defense DoD guidance, the Department of the Navy DoN is aggressively pursuing widescale implementation of a continuous quality improvement philosophy. This philosophy, generally known as Total Quality Management TQM in the DoD, is widely known as Total Quality Leadership TQL within the Department of the Navy. A review of the literature examining the history of continuous quality improvement in the civil sector, DoD, DoN, and the Navy Medical Department is presented. Findings of a survey diagnostically outlining work force perceptions of the organizational culture also are presented. The literature reveals that transformation to TQL involves altering the corporate culture as well as the need to change long-standing managerial paradigms. Although success stories abound, the transition to continuous quality improvement is time-consuming, and it requires patience and determination. A seven-phase TQL implementation roadmap for Naval Hospital, Pensacola, was developed. This two-year initiative was designed to assist management in ensuring an environment supportive of TQL growth within the organization.
- Administration and Management
- Medicine and Medical Research
- Medical Facilities, Equipment and Supplies