Implementing Total Quality Leadership within Naval Hospital Camp Pendleton Using the Fourteen Points of Dr. Deming's Philosophy
Final rept. Jul 1990-Jul 1991
ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE STUDIES DIV
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The purpose of this study was to develop a Total Quality Leadership TQL implementation model for Naval Hospital Camp Pendleton using the conceptual framework of Dr. W. Edwards Demings Fourteen Points of Management. The models foundation is built upon an exhaustive literature review. A description of the associated philosophic tenets, as they relate to the transformation occurring at the Naval Hospital, is examined under each element of the Fourteen Points. With a theme of responsiveness to meeting the needs of the internal and external customers, the model describes the present and future changes contemplated at the Naval Hospital for the successful implementation of TQL. The model seeks to optimize the Naval Medical Quality Institutes philosophies and may assist other Department of Defense health care facilities in overcoming some implementation barriers. The model addresses health care organization TQL implementation methods including management structure for TQL training requirements and continuous process improvement.... Total quality leadership, TQL Total quality management, TQM Management.
- Administration and Management
- Medical Facilities, Equipment and Supplies