A Descriptive Analysis of the Organizational Climate for Quality at the National Naval Medical Center
Final rept. Jul 1990-Jul 1991
NAVAL SCHOOL OF HEALTH SCIENCES BETHESDA MD
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The Navy Medical Department began fostering the Total Quality culture in the summer of 1989 by setting a strategic course of action with its senior leadership. A review of the professional literature suggested that senior leadership commitment was a prerequisite for a successful organizational transformation to the new paradigm of Total Quality. The descriptive survey method of research was selected for this project. The Quality and Productivity Self-Assessment Guide for Defense Organizations was used to measure the existing perception of the senior leadership of a selected Navy medical treatment facility regarding the climate for Quality within their organization. Several methods were suggested to institutionalize the above average Quality climate. By documenting the status quo with a standardized survey instrument, future researchers were provided a baseline measurement against which to test the nature and extent of progress in the quality transformation.
- Administration and Management
- Medicine and Medical Research
- Medical Facilities, Equipment and Supplies