A Study of Members' Attitudes toward the Process Action Team Experience at a Naval Hospital
CALIFORNIA STATE UNIV SAN DIEGO
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The Navy Medical Department, a bureaucratic control-type organization, is creating a quality infrastructure for the implementation of total quality leadership TQL through process action teams PATs. Lessors learned from quality circles, an organizational intervention used to increase employees participation in problem-solving, apply to the Navys experience with PATs. A survey instrument developed by the author was administered to process action team members at a Naval hospital to assess their attitudes toward the PAT experience and TQL. Attitudes are clearly important in a long-term change effort such as this. Without favorable attitudes and strong commitment to the process, the implementation of TQL cannot succeed. The survey should be viewed as a formative evaluation of one Naval hospitals efforts after 18 months, a critical time to provide feedback about how team members are reacting to this management initiative. While progress has been made, the survey results suggest areas where improvements should occur to deepen members commitment to and acceptance of TQL and process action teams.
- Administration and Management
- Medical Facilities, Equipment and Supplies