Quality Management: Survey of Federal Organizations
GENERAL ACCOUNTING OFFICE WASHINGTON DC GENERAL GOVERNMENT DIV
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TQM is a management approach that strives to achieve continuous improvement of quality through organization wide efforts based on facts and data. Early interest and efforts in TQM in the United States occurred primarily in the private sector, where firms spurred by intense competition from Japan began to examine Japanese approaches to management. In the late 1970s and early 1980s, this enhanced competition stimulated U.S. attention to the role of TQM systems in improving quality. The increased interest in Japanese management methods was soon accompanied by research in the United States that documented that firms can also reduce their costs by improving quality. Although the federal government does not have the same type of competitive pressures that exist in the private sector, federal managers have begun to look at TQM as an approach that can help solve governmental management problems.
- Administration and Management