Accession Number:

ADA255268

Title:

TQL, A Case Study of Implementation into the Operational Fleet

Descriptive Note:

Master's thesis

Corporate Author:

NAVAL POSTGRADUATE SCHOOL MONTEREY CA

Personal Author(s):

Report Date:

1992-06-18

Pagination or Media Count:

91.0

Abstract:

In August of 1990, the CNO released a memorandum to all flag officers to bring Total Quality Leadership TQL to the fleet. This Thesis is a case study of how an operational command goes about adopting the philosophies of TQL. Discussion of Dr. W.E. Demings management philosophies and the Navys Process Improvement Model are presented as background information. The case study presented is offered as a guide for implementation to the operational fleet, as all organizations or commands are unique in many respects. The development of this case and the theories behind TQL have shown one overwhelming factor to be present in all successful TQMTQL implementations Commitment from top management is essential for the philosophy to be successful. T

Subject Categories:

  • Administration and Management

Distribution Statement:

APPROVED FOR PUBLIC RELEASE