Total Quality Management in Logistics: A Case Study from the Trucking Industry
NAVAL POSTGRADUATE SCHOOL MONTEREY CA
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This thesis investigates the impact of the Total Quality Management TQM movement on the logistics industry as a whole, and, more specifically, its impact within the trucking industry. Its focus then narrows to study the practical aspects of implementing a W. Edwards Deming-based quality program within a particular trucking company, Mason Transporters, Inc. The effectiveness of the companys implementation effort is assessed using data collected from a survey questionnaire, formal interviews, and personal observations during an on- site visit. Successes and shortcomings of the implementation process are highlighted and discussed.
- Administration and Management
- Logistics, Military Facilities and Supplies