Application of Expert Systems to Scientific and Technical Information Command, Control and Communication Management (STIC3M), with a Service Organization Case Study
AIR FORCE DEVELOPMENT TEST CENTER EGLIN AFB FL TEST WING (3246TH)
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The application of expert systems to Scientific and Technical Information Command, Control and Communication Management STIC3M is discussed as it relates to a service organization undertaking the tasks associated with implementing Total Quality Management TQM. A survey of customer expectations is evaluated as it relates to a Developmental Test and Evaluation environment. An analysis of what specific quality characteristic is important to the customer also is evaluated. The resultant solution to modify the methods with which a specific service organization uses to schedule resources necessary for the conduct of developmental testing is undertaken. The subsequent development of the Resource Scheduling Information Decision Support System using an off-the-shelf software package is highlighted as an example of how an expert system shell can assist in decision making.
- Information Science
- Computer Programming and Software