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Accession Number:
ADA247670
Title:
Structured Problem Solving and the Basic Graphic Methods within a Total Quality Leadership Setting: Case Study
Descriptive Note:
Final rept. Sep-Dec 1990,
Corporate Author:
NAVY PERSONNEL RESEARCH AND DEVELOPMENT CENTER SAN DIEGO CA
Report Date:
1992-02-01
Pagination or Media Count:
36.0
Abstract:
To improve quality and productivity, Navy and Marine organizations are adopting a management approach known as Total Quality Leadership TQL. A key element of TQL requires the use of statistical measures and graphical techniques to improve process and product quality. This case study documents the efforts made by the Fleet Combat Direction Systems Support Activity FCDSSA to train a select group of employees to serve as facilitators in the organizations TQL system. Personnel from the Navy Personnel Research and Development Center were tasked to develop and deliver a course on Structured Problem Solving and the Basic Graphic Methods to a group of about 20 FCDSSA employees. The basic content of the course was structured around an existing process that was identified by the executive Steering Committee as important to FCDSSA. The process was analyzed using the Plan-Do-Check Act Cycle and demonstrated the application of the seven basic graphic methods discussed by W. E. Deming and others. It was clear that the statistical and graphical tools presented in these training materials can be applied to most if riot all, processes. Perceptions of the training by both participants and course developers are presented, as well as recommendations for improvement of the training process.
Distribution Statement:
APPROVED FOR PUBLIC RELEASE
