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Electronic Filing Evaluation of Tax Program
NAVAL POSTGRADUATE SCHOOL MONTEREY CA
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The goal of this thesis was to evaluate the electronic filing capabilities of three tax programs that are currently available. The systems discussed are CPAid Master Tax Program, Drake 89 Personal Income Tax and Orrtax PC Program. The evaluation was based upon the representation, Operation, Memory Aids, and Control ROMC model by Sprague and Carlson, 1982. The evaluation was concerned with two questions 1 What features are inherent in the electronic filing module of the three tax programs and 2 What features are not provided by the systems that should be included. Two techniques were employed to compare the findings of the evaluation conducted. The methods used were the figures of merit and the electre method. Both of these techniques revealed CPAid as the best tax program among the three systems evaluated.
APPROVED FOR PUBLIC RELEASE