Total Quality Management (TQM), an Overview
ROME LAB ROME NY
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This report is essentially a slight modification of a tutorial paper prepared by the author for the 1992 Annual Reliability and Maintainability Symposium, providing a comprehensive overview of Total Quality Management TQM. It discusses the reasons TQM is a current growth industry, what it is, and how one implements it. It describes the basic analytical tools, statistical process control, some advanced analytical tools, tools used by process improvement teams to enhance their own operations, and action plans for making improvements. The final sections discuss assessing quality efforts and measuring the quality to knowledge work.
- Administration and Management