Management of Variation and TQM
ARMY STRATEGIC DEFENSE COMMAND HUNTSVILLE AL
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Variation has been studied by statisticians and scientists for decades. Although variation is not a new concept, what is new is the awareness that variation affects everyday activities in the workplace. Modern man is plagued with variation problems ranging from raw materials to finished products and services. No matter how precise our methods of producing products and providing services becomes, there will always be some degree of variation. Todays thrust toward the Total Quality Management TQM concept will include the understanding of variation. In fact, the concept of variation may be analyzed in each of Demings 14 points. Future variation issues will include the understanding and management of people.
- Administration and Management
- Statistics and Probability