Accession Number:

ADA237807

Title:

An Effective Outpatient Appointment System for General Leonard Wood Army Community Hospital

Descriptive Note:

Final rept. Jul 1989-Jul 1990

Corporate Author:

ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATION

Personal Author(s):

Report Date:

1990-07-13

Pagination or Media Count:

112.0

Abstract:

This paper used a Multi-Variate Regression Analysis to analyze the Patient Appointment System PAS at Gen Leonard Wood Army Community Hospital, Fort Leonard Wood, missouri. The model presents a construct of an appointment system which must satisfy both the demands of external and internal customers. At the same time, the hospital administrator must manage the system in a manner which efficiently uses a limited resource, the physicians time. The paper begins with background interviews, then descriptive statistics of visits and demographics, and finally proceeds to analyze the significance of variables which effect the appointment system. The Appointing and Scheduling Module of the Automated Quality of Care Evaluation and Support System AQCESS, Manpower Expense Report System MEPRS, and the MED 302 Medical Summary Report provided sufficiently detailed data for use in analysis. The results provide management with critical oversight indicators which can be used to monitor and evaluate the productivity of the system.

Subject Categories:

  • Administration and Management
  • Medical Facilities, Equipment and Supplies

Distribution Statement:

APPROVED FOR PUBLIC RELEASE