The Development and Implementation of an Improved Information Feedback System at USAF Medical Center Wright-Patterson, Wright-Patterson AFB, Ohio
Final rept. Dec 89-Dec 90,
ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATION
Pagination or Media Count:
The author of this paper served as a member of and recorder for a process action team PAT tasked by the medical center commander to develop a facility-wide system to gather and report customer perception information in a manner that facilitates decision making. The PAT used statistical process control principles to develop and implement this new system. The previous system of information collection and reporting was compared to the new system using a questionnaire designed to measure managers satisfaction with each system. The questionnaire were sent to 58 managers throughout the medical center. The managers selected to participate in this study were chosen because they held positions of enough importance to be included on the medical center organization chart. A t-test was used to compare the mean scores from each survey. The results of the comparison between the two systems found that the managers level of satisfaction with the new system was significantly higher than was their level of satisfaction with the old system. Extrapolation of these findings indicate that the new system for gathering and reporting patient perception information may be superior to the previous system.
- Sociology and Law
- Medicine and Medical Research