A Study to Identify the Determinants of Patient Satisfaction at Martin Army Community Hospital Using Quantitative and Qualitative Methods
Final rept. Jul 89-Jul 90,
ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATION
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What are the determinants of patient satisfaction at Martin Army community Hospital MACH and how satisfied are the beneficiaries with the services provided The results of this study indicated that 87 of the retirees and their families receiving care at MACH and its subordinate clinics were very satisfied or satisfied with the services provided. This was in stark contrast to the responses by active duty soldiers and their families where only 43 indicated the same level of satisfaction . The purpose of this study was to identify the determinants and predictors of patient satisfaction at Martin Army Community Hospital quantitatively, through the use of a beneficiary survey, and qualitatively, through the use of focus group interviews. Multiple regression and Chi square analyses confirmed that there was a significant difference between the perceptions of active duty and retiree families regarding patient satisfaction at MACH for both outpatient and inpatient services.
- Personnel Management and Labor Relations
- Statistics and Probability