Total Quality Management: Performance Standards for Today's Information Managers
AIR WAR COLL MAXWELL AFB AL
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Information management responsibilities cover a wide range of activities publishing and systems management programs, correspondence handling procedures, documentation management, travel management and reprographics. Each of these activities is a specific type of information. What is often lacking are measurement standards to assure that this information is the right information, for the right people, at the right time. One aspect of the total quality management concept now being introduced throughout DOD as espoused by Mr. W. Edwards Deming encourages the use of specific measurement criteria as a way to measure performance. Its that concept and whether or not it can be applied successfully to the information management field which will be examined here.
- Administration and Management
- Information Science