Developing Departmental Measures of Performance in a White-Collar Environment
AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF SYSTEMS AND LOGISTICS
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In implementing the total quality initiative taking place within Aeronautical Systems Division of Air Force Systems Command, a need was discovered for a measurement development procedure designed specifically for the department level of a white-collar environment. The objective of this research study was to develop a procedure to fill this need. Two questions were asked 1 what do the authors in the field of measurement say is the best way to develop white-collar departmental measures of performance and 2 departments develop their measures of performance The answers to the above questions provided an integrated measurement development procedure.
- Economics and Cost Analysis
- Personnel Management and Labor Relations