Accession Number:

ADA230553

Title:

Developing Departmental Measures of Performance in a White-Collar Environment

Descriptive Note:

Master's thesis

Corporate Author:

AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF SYSTEMS AND LOGISTICS

Personal Author(s):

Report Date:

1990-09-01

Pagination or Media Count:

116.0

Abstract:

In implementing the total quality initiative taking place within Aeronautical Systems Division of Air Force Systems Command, a need was discovered for a measurement development procedure designed specifically for the department level of a white-collar environment. The objective of this research study was to develop a procedure to fill this need. Two questions were asked 1 what do the authors in the field of measurement say is the best way to develop white-collar departmental measures of performance and 2 departments develop their measures of performance The answers to the above questions provided an integrated measurement development procedure.

Subject Categories:

  • Economics and Cost Analysis
  • Psychology
  • Personnel Management and Labor Relations

Distribution Statement:

APPROVED FOR PUBLIC RELEASE