Employee Attitudes of the Organizational Culture: Assessment of a TQM implementation Process
AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF SYSTEMS AND LOGISTICS
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This study investigated whether a survey of employee attitudes of the organizational culture yielded a worthwhile assessment of TQM process implementation. Given the assumption of TQM requiring cultural transformation, the culture should reflect the progress of TQM implementation. A literature search indicated attitudes should differ among groups within a organization. Data was extracted from, a TQM familiar, Air Force organizations survey of 170 members. Through data reduction, nine composite variables of quality culture and three variables of TQM were identified. ANOVA, t-tests, and regression analyses using various combinations of groups and variables were performed. Statistically significant differences were found between supervisors and non-supervisors regarding culture variables Positive Outlook and Work Enhancement. GS-12s differed from GS1-7 Administrative and GS5-11s regarding the variable Management. The variables Organizational Communication, Help Individuals, and Education had predictive vale to various TQM variables. Ares for improvement of TQM implementation were identified, but results were mixed. Confounding factors were discussed and further research was recommended.
- Administration and Management