Total Quality Management (TQM): Group Dynamics Workshop
BOOZ-ALLEN AND HAMILTON INC BETHESDA MD
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Contents Introduction - Course Logistics Module 1 - Course Rationale, OSD Context, and Overview Module 2 - Applying TQM Concepts to Group Dynamics Module 3 - Group Dynamics Tasks and Stages Determining TQM Task Achievement Module 4 - Methods for Maximizing TQM Group Participation Appendix A - Selected Bibliography in TQM and Group Dynamics Appendix B - Optional Overnight Assignment Appendix C - Task-Process TQM Group Leadership, Self- Assessment Questionnaire and Self-Scoring Forms and Appendix D - Core TQM concepts. Keywords Management planning and control, Quality control, Quality, Management, Quality management.
- Administration and Management