Improving Access to the Appointment System at the USAF Medical Center, Wright-Patterson AFB, Ohio
AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF SYSTEMS AND LOGISTICS
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The purpose of this study was to select an optimal candidate system that would meet the needs identified. The study first conducted an indepth needs analysis of the problem, which was defined as the poor accessibility to the Medical Center appointment desk. Secondly, a feasibility study was completed that captured problem data and organized into a more meaningful analysis of the problem. Finally a preliminary activities phase established quantifiable criteria to assist in the selection of an optimal candidate system. The methodology established 17 measurable parameters to quantify the criteria chosen. This quantification process assisted in the development of a single criterion function. The utilization of this function allowed for the selection of a single candidate system based on a cardinal scale. The candidate system chosen relied on the use of an automated voice messaging system. A review of voice messaging technology showed the clear advantage this communications application has. Recommendations included the need for further research that would improve other aspects of the appointment system.
- Administration and Management
- Medicine and Medical Research