Computer-Based Teleconferencing and Its Impact on Command and Staff Relationships within the United States Army
ARMY LAB COMMAND WATERTOWN MA MATERIAL TECHNOLOGY LAB
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This thesis considers how computer-based teleconferencing, as a new communications technology, is changing the way the United States Army performs its peacetime staffing functions and may be altering traditional command and staff relationships. It describes the Armys use of teleconferencing and attempts to forecast how this technology will shape headquarters functions the preparation of staff studies, plans, and policies in the future. This thesis examines white collar productivity within the Army and attempts to analyze how personnel who use teleconferencing view their work. Concepts explored are teleconferencing efficiency teleconferencing and its impact on information access and teleconferencing and its impact on responsibility, authority, and organizational structure. A survey was conducted on-line within the ARMYFORUMNET system. Survey respondents represent a cross-section of the Army ranging from general officer to sergeant N203 respondents. Results show that computer-based teleconferencing is having a positive effect on staff procedures and command and staff relationships. Users report teleconferencing has increased their overall job effectiveness and has made their jobs easier.
- Computer Hardware
- Command, Control and Communications Systems