Naval Outpatient Medical Care and Services: A Comparison of the Perceptions of Satisfaction Held by Sub-Groupings of a Beneficiary Population
Master's thesis, Jul 1985-Jul 1986
ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATION
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This study was conducted to determine if there are any differences in the perceptions of Navy medicine held by beneficiaries who use medical treatment facilities MTF and those who use civilian sources for outpatient care. A survey was administered to beneficiaries who do not use Navy MTFs to measure their perceptions on service accessibility, location accessibility, humaneness, practitioner availability, physician continuity, and practitioner competence. Beneficiaries who use MTFs exclusively and beneficiaries who use a combination of MTFs and civilian facilities were closely related in their attitudes. Beneficiaries who do not use MTFs gave significantly more unfavorable responses on all indices except practitioner availability and continuity. Keywords Patient satisfaction Perception psychology Medical treatment facilities MTF Medical services Military medicine Quality assurance.
- Medicine and Medical Research