Electronic Mail as a Decision Making Tool
Final rept. Jul 1987-Jul 1988
ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATION
Pagination or Media Count:
This study analyzed the attitudes and use of the computer based message system form of electronic mail at Headquarters, United States Army Health Services Command. Dialcom service bills were analyzed and a survey conducted to study attitudes toward the use of electronic mail as a component of office automation in decision making and problem solving. Seven business values and the use of personal computers were analyzed separately for users and non- users of electronic mail. The results of the study indicated that the majority of the respondents recognize the value of this form of electronic mail. The users of electronic mail perceived that they were seeking the opinions and feedback from remote experts, distributing information, and coordinating actions more effectively. Electronic mail, Computer based message system, Decision making.