Total Quality Management Master Plan
DEFENSE LOGISTICS AGENCY ALEXANDRIA VA
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This document describes the concept of Total Quality Management. The Total Quality Management TQM concept is A systematic process for improving products and services A structured, disciplined approach to identifying and solving problems A participatory work style, conveyed by management actions and commitment, which harnesses the creativity and ideas of all employees Long term Supported by Statistical Process Control Practiced by each and every employee. Keywords Management planning and control Management training.
- Administration and Management