Accession Number:

ADA202857

Title:

A Study to Evaluate the Organization and the Operating Procedures of the Patient Assistance Function at Brooke Army Medical Center, Fort Sam Houston, Texas

Descriptive Note:

Master's thesis Jul 1979-Jul 1980

Corporate Author:

ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATION

Personal Author(s):

Report Date:

1979-08-01

Pagination or Media Count:

127.0

Abstract:

At Brooke Army Medical Center, the Patient Assistance Offices , Public Affairs Office, Health Consumer Committee, and Inspector Generals Office are the entities specifically organized for maintaining good consumer relations with patients. The adequacy of care, overall patient satisfaction, and the provision of avenues of access and redress for assistance and complaints are matters of concern. This study evaluates the organization and operating procedures of Brookes Patient Assistance Offices. It sets forth valid recommendations for the improvement of the facilitys consumer relations mission. Keywords Theses Hospitals Administration and management.

Subject Categories:

  • Medical Facilities, Equipment and Supplies

Distribution Statement:

APPROVED FOR PUBLIC RELEASE