Accession Number:

ADA193047

Title:

A Study to Determine the Best Model and the Optimal Feasible Method for Reducing No-Show Behavior at a Military Social Work Clinic.

Descriptive Note:

Master's thesis,

Corporate Author:

ARMY RESEARCH INST OF ENVIRONMENTAL MEDICINE NATICK MA

Personal Author(s):

• Smith, Michael J.

Report Date:

1983-05-01

Pagination or Media Count:

113.0

Abstract:

The study determined the best model to describe the high Social Work Service no-show rate for new patients and developed alternatives to reduce this no-show rate. The study collected data in three phases to ensure that no major actions changed in procedures of patient no-shows and that alternatives implemented were for a thirty-day trial period. The study concluded that the variable element was a delay in the appointment request to the appointment time. The alternatives of flexible appointments and improved screening by the appointment clerks did decrease the no-show rate. Keywords Health care Appointment absenteeism.

Descriptors:

• *OUTPATIENT CLINICS
• *MANAGEMENT PLANNING AND CONTROL
• *ADMINISTRATIVE PERSONNEL
• *ABSENTEEISM
• HEALTH
• PATIENTS
• SOCIAL WELFARE
• VARIABLES
• BEHAVIOR

Subject Categories:

• Administration and Management
• Medicine and Medical Research

Distribution Statement:

APPROVED FOR PUBLIC RELEASE