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Cost/Benefit Analysis of Prototype Information Center.
Final rept. Mar 86-Feb 87,
ARMY INFORMATION SYSTEMS COMMAND FORT HUACHUCA AZ
Pagination or Media Count:
The Army adopted the information center IC concept as the channel for providing expert technical support for end-users of microcomputers. To provide recommended strategies for implementing these ICs, six prototype existing ICs were evaluated in the period March through October 1986. Each IC provided essential services for its installation although the scope of and approach to these functions varied significantly from station to station. Also, the user populations differed widely with respect to number and maturity with representative ICs from TRADOC, FORSCOM, TECOM, and AMC. This study organizes the findings from this cross section of ICs into three technical support areas hardwaresoftware acquisition and maintenance support, training, and operational support to the end-users. The analysis of the data obtained provides useful measurement parameters for estimating purposes and a range of implementation approaches that enable a benefits comparison.
APPROVED FOR PUBLIC RELEASE