An Introduction to Quality Management: Selected Readings.
NAVY PERSONNEL RESEARCH AND DEVELOPMENT CENTER SAN DIEGO CA
Pagination or Media Count:
This document is intended for the classroom as an aid in orienting managers at Navy logistics and maintenance establishments to the basic concepts of total quality management TQM. Through the kind permission of a number of publishers, we have been able to reproduce here some key articles about TQM. It is not the intent of this technical note to provide a comprehensive study of quality management, but rather to aid in planning for an implementation of the Deming approach to TQM. Although the Navy aviation community chose the Deming approach to quality management, as reflected in the selected readings, other approaches are possible. The report is comprised of four parts. Section 1 consists of articles that present an overview of quality management, its background and general concepts. The sequence of articles was chosen to first present what quality management is, how it has been successfully implemented in Japan, and the impact of Japans success on gaining the competitive edge. Once these philosophical matters have been explored, the implementation strategies and practices are treated Section 2. Section 3 reports on case studies of various organizations. Each article is preceded by a summary. Section 4 lists other relevant publications produced by NPRDC.
- Manufacturing and Industrial Engineering and Control of Production Systems