Accession Number:

ADA179130

Title:

Social Security Administration: Stable Leadership and Better Management Needed to Improve Effectiveness.

Descriptive Note:

Corporate Author:

GENERAL ACCOUNTING OFFICE WASHINGTON DC HUMAN RESOURCES DIV

Personal Author(s):

Report Date:

1987-03-01

Pagination or Media Count:

247.0

Abstract:

This report discusses management problems at the Social Security Administration that must be addressed to assure the continued delivery of high-quality service to social security recipients. It contains many specific recommendations to the Social Security Commissioner to improve management of the agency, and the Commissioner has begun implementing a number of improvements. But the most important recommendations are to the Congress and the President. Detailed in chapter four of the report, they focus on the need for a fixed term for the Commissioner so the agency can have the leadership stability needed to sustain management improvements. Contents Executive Summary Section I- Introduction Section II - Providing Stronger and More Stable Leadership Section III - Better Define and Communicate Agency Direction Section IV - Improving Management Control Over ADP Modernization and Operations and Section V - Improve and Maintain Work-Force Quality and a Favorable Work Climate.

Subject Categories:

  • Administration and Management

Distribution Statement:

APPROVED FOR PUBLIC RELEASE