Military Billeting Front Desk Clerk Training Program in Human Relations.
AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH
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This monograph provides a complete formal training package for military front desk personnel. Presently, there are no formal training programs specifically designed for junior enlisted personnel assigned to Air Force billeting operations. This training program will focus specifically on guest relations. The initials steps in developing this training package required the use of DOD and Air Force regulations, due to the fact that various billeting functions are mandated by Congress. In addition to published requirements, new ideals and methods were incorporated through the use of structured role play. According to, Shaw, Corsini, Blake, and Mouton, role playing is reality practice and action learning it involves realistic behavior under unrealistic conditions. It also provides a simulated reality experience in which one can practice complex skills without hurting oneself or anyone else through failure. This fact alone makes role play a valuable learning tool in military operations. This program is designed specifically for the use in the classroom, as the initial training for inexperienced front desk personnel. It is also designed to allow individual base services trainers to proceed with the program without any prior training. This training program arose out of the need to provide a formal guest relations training manual.
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