DCASR Data Input Workload Capacity Study,
DEFENSE LOGISTICS AGENCY ALEXANDRIA VA OPERATIONS RESEARCH AND ECONOMIC ANALYSIS OFFICE
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Each DCASR headquarters is responsible for the Mechanization of Contract Administration Services MOCAS. This is an automated data system which provides management and operational data on delivery schedules, shipments, contractual changes and disbursements to contractors. At each DCASR, information is extracted form contractual documents by data input clerks and entered into the MOCAS system. One recent enhancement of MOCAS is the development of an on-line capability for data-input, which is replacing a batch method of data input. This on-line capability was the subject of this study, which was sponsored by the DLA Office of Telecommunications and Information Systems and performed by the DLA Operations Research and Economic Analysis Office. The first purpose of this study was to develop standards or threshold values for system response times for the on-line input of contractual documents. Such standards would be the maximum allowable values of response times which would permit the backlog of documents awaiting input to be kept within an acceptable range. The second purpose of this study was to measure the data input productivity improvement associated with the new on-line system.
- Information Science