SNAP-II: A Post Implementation Review of User Concerns on Selected Ships.
NAVAL POSTGRADUATE SCHOOL MONTEREY CA
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This thesis gives a short, concise description of the U.S. Navy SNAP-II Shipboard Non-Tactical Automated Data Processing Program computer system, and through a post implementation review of six ships having the system installed, delineates concerns and problem areas with the SNAP-II system as perceived by the end-users. Major areas of concern that emerged were training, documentation, and the role of management in relation to the SNAP-II system, both internal and external to a U.S. Navy ship. An analysis of these issues is conducted and is the basis for recommendations on how to improve the SNAP-II program. Author
- Computer Hardware