A Cross-Sectional Study of the Effect of Quality Circles on Twelve Attitudinal Variables.
AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF SYSTEMS AND LOGISTICS
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This thesis analyzed differences in 12 attitudinal variables between employees associated with QCs and employees not associated with QCs at a DoD supply center. Variables measured were job satisfaction, job involvement, organizational commitment, communication climate, group cohesiveness, participative decision making relationship-oriented and task-oriented supervision, feedback, interpersonal trust, and self-appraised job performance. 729 employees 29 of the population responded in the survey. Member on non-QC work groups had significantly higher scores on six variables, when compared with members of QC work groups. Employees who were not QC members had significantly higher scores on three variables, when compared with QC members. In a supplemental analysis, the number of improvements recommended and the number adopted were collected for all QCs. Based on median splits for these two productivity measures, significant differences were found between members of productive and less-productive QCs. Employess associated with QCs were also asked additional questions regarding the QC process. Based on their responses, and the results of the attitudinal measures, recommendations for future research are offered.
- Personnel Management and Labor Relations