Accession Number:

ADA158183

Title:

Field Test of the Methodology for Generating Efficiency and Effectiveness Measures,

Descriptive Note:

Final rept. 1 Jul 81-31 May 83,

Corporate Author:

MARYLAND CENTER FOR PRODUCTIVITY AND QUALITY OF WORKING LIFE COLLEGE PARK

Report Date:

1985-08-01

Pagination or Media Count:

57.0

Abstract:

A field test in 24 Air Force organizations, eight each from Administration, Propulsion Maintenance, and Weather, of the methodology for generating efficiency and effectiveness measures MGEEM was conducted to evaluate a the number and types of measures developed, b the acceptability of the process and its results to participants e.g., unit commanders, c the cost effectiveness of measures in terms of their use of existing data, and d the extent to which independent application of the methodology in similar organizations produces similar sets of measures. For each organization, key results areas KRAs - categories of intended accomplishments - and quantitative efficiency and effectiveness indicators were developed for each KRA. Results showed that the MGEEM led to a usable number of indicators for each organization however, there was a much larger percentage of effectiveness 86 to 95 percent as opposed to efficiency indicators. The MGEEM process and its results were judged very acceptable to participants. The indicators generated were judged cost-effective to implement since approximately 80 - 90 percent made use of existing data. Finally, the indicators were found to have relatively low consistency from organization-to-organization within the three functional areas. Modifications of the MGEEM process are suggested to improve the consistency from site-to-site and to better set the stage for participants. Keywords Effectiveness Efficiency Efficiency measurement Organizational effectiveness Productivity Productivity criteria Productivity measurement. Author

Subject Categories:

  • Administration and Management
  • Test Facilities, Equipment and Methods

Distribution Statement:

APPROVED FOR PUBLIC RELEASE