Further Evaluation of Computer-Aided Message Handling.
MITRE CORP BEDFORD MA
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The Military Message Experiment was an operational evaluation of a computer-aided message handling system, used by members of CINPACs Operations Directorate for various message handling tasks. The system enabled messages to be delivered to action officers faster and with less effort than they were with manual procedures, facilitating access to a broad range of information and giving its users more control over the messages they read. Lessons learned from the experiment should influence the design of future automated message handling systems. This report describes a follow-on effort, designed to supplement user-oriented data drawn from the experiment and presented in previous reports, and is the last one planned in the series. The objectives of the experiment were three-fold. The first objective was to evaluate the utility of automated message handling in a military environment. Sigmas functionality and the utility of its features to CINCPAC personnel were examined. A second objective was to evaluate the user interface of the system Sigma as an aid to specifying the design of future automated message systems. The third objective was to evaluate the organizational impact of the automated system that is, the ways in which users roles and activities changed with computer-aided message handling.
- Computer Programming and Software