Application of the Critical Success Factor Methodology to DoD Organization.
AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF SYSTEMS AND LOGISTICS
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This thesis analyzes one of the first applications of the Critical Success Factor CSF Method at a DoD organization. The DoD organization that the CSF method was applied to is the Air Force Systems Commands Foreign Technology Division FTD. The application was accomplished using the CSF method developed by MITs Sloan School of Management. The CSF method uses a semi-structured interview and open ended questions to determine the critical information needs of the organizations top managers. The CSFs that are determined are those few areas that must be performed satisfactorily in order to accomplish the goals of the managerorganization. The results of the application of the CSF method at FTD suggest that the CSF method can be successfully applied to DoD organizations for determining top level managers information requirements. The results of this investigation indicate that the CSF method is useful enough to be considered prior to the development of any DoD organizations top level management information system.
- Administration and Management
- Operations Research