Accession Number:

ADA142803

Title:

Measuring Air Force Patient Satisfaction: Initial Development of an Attitudinal Instrument.

Descriptive Note:

Final technical rept.,

Corporate Author:

LEADERSHIP AND MANAGEMENT DEVELOPMENT CENTER MAXWELL AFB AL

Personal Author(s):

Report Date:

1984-04-01

Pagination or Media Count:

69.0

Abstract:

This study concerned the initial development of the Air Force Quality of Medical Care Survey including examining attitudinal items for an underlying factor structure, assessing the reliability of resulting factors, and addressing using a principal components analysis, the reliability by Cronbachs alpha procedure for internal consistency, and the sensitivityconstruct validity by testing predicted itemfactor relationships. Results showed a factor structure consistent with theoretical expectations and composed of the following concern for patients, general satisfaction, access to care, availability of care, continuity of care, support area satisfaction pharmancy, laboratories, x-ray and appointments. Alpha coefficients for the factors ranged from .75 to .94. Empirical relationships support instrument construct validity. Implications of the results are discussed.

Subject Categories:

  • Psychology
  • Medicine and Medical Research

Distribution Statement:

APPROVED FOR PUBLIC RELEASE