A Normative Model of Work Team Effectiveness
OFFICE OF NAVAL RESEARCH ARLINGTON VA
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Descriptive research on group performance has produced neither a set of empirical generalizations sturdy enough to guide the design and management of work teams, nor interventions that reliably improve team effectiveness. As an alternative, a normative model of group effectiveness is proposed and discussed. The model identifies potentially manipulable aspects of the group and its context that are particularly potent in promoting team effectiveness, and organizes those factors to make them useful in diagnosing the strengths and weaknesses of task-performing teams. The final section of the paper explores the implications of the normative model, and outlines the beginnings of an action model for creating and maintaining effective work groups in organizations.
- Administration and Management
- Personnel Management and Labor Relations