Accession Number:

ADA134506

Title:

The Quality Circles Organizational Intervention: An Attitudinal Outcome Study

Descriptive Note:

Master's thesis

Corporate Author:

AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF SYSTEMS AND LOGISTICS

Personal Author(s):

Report Date:

1983-09-01

Pagination or Media Count:

130.0

Abstract:

Quality Circles programs are currently receiving a great deal of managerial attention both within civilian institutions and the DOD despite the virtual absence of empirical studies concerning the effects of this organizational intervention. This thesis assessed the impact of participation in a QC program at two military facilities with regard to five work-related attitudes decision-making effectiveness, participative decision making, communication climate, job satisfaction and job involvement and found that such participation resulted in no significant attitude change. One implication of these findings is that the glowing success stories provided by QC consultants must be considered with caution and that the widespread initiation of QCs, particularly within the DOD where organizations are characterized by high rates of personnel turnover, should be tempered with restraint.

Subject Categories:

  • Administration and Management
  • Sociology and Law
  • Psychology

Distribution Statement:

APPROVED FOR PUBLIC RELEASE