NRC Should Specify User Needs and Improve Cost Control for Its Document Control System.
GENERAL ACCOUNTING OFFICE WASHINGTON DC ENERGY AND MINERALS DIV
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The Nuclear Regulatory Commission NRC has invested about 22 million in its document control systems, designed to assist in accelerating the nuclear power plant licensing process and improve decisions related to nuclear safety. Although the potential benefits of the system are substantial, GAO obesrved that 1 Less than half of NRCs staff is using the system and users are experienced serious problems related to incomplete information, poor quality of system output, and operating procedures that are difficult to use and 2 System costs have increased substantially and have not been adequately controlled. The NRC, which followed acceptable contracting procedures in acquiring the system, has initiated or planned actions to make the document control system more responsive to its staff needs and improve controls over system costs.
- Information Science
- Human Factors Engineering and Man Machine Systems