Effects of Refresher Training on Job-Task Typewriting Performance
ARMY RESEARCH INST FOR THE BEHAVIORAL AND SOCIAL SCIENCES ALEXANDRIA VA
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Two groups of 15 Administrative Specialists, 71L Military Occupational Specialty MOS, participated in four job-task refresher training sessions designed to enhance the typewriting of miltary correspondence. One group performed under a study training method which allowed use of a Correspondence Manual while arranging materials into the correct format. The other group performed under a recall training method which required reliance on memory rather than the Correspondence Manual for format information. Under both methods, soldiers received knowledge of results concerning both typewriting speed and accuracy. Straight-copy typewriting performance also was measured at each training session. Both training methods produced approximately a 36 increase in format arrangement speed without an associated increase in error. These benefits occurred regardless of a soldiers time in MOS or on-the-job typewriting experience. Straight-copy typewriting performance remained at an average level of 23 net words per minute across sessions and did not reflect job-task typewriting proficiency. Timely and consistent use of knowledge of results was suggested to be the reason for the typewriting improvements obtained under both training methods.
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