Predicting Insufficient Learning of a Complex Procedure.
IBM THOMAS J WATSON RESEARCH CENTER YORKTOWN HEIGHTS N Y
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Thorough learning of complex procedures is required in the design, production, and purchase of software. This study examines the utility of three sources of information for predicting errors in such learning. Twenty-eight subjects were asked to learn thoroughly a complex order handling and invoicing system. The subjects were then tested by having them fill out the invoice associated with a present order. During this simulation they were allowed reference to necessary data files but were not allowed reference to any procedural descriptions. The subjects prior knowledge and the subjects own estimate of the thoroughness of his or her learning were both predictive of overall performance, while study time was not predictive. Author