Technological Developments in Information Processing and the Resultant Impact on User Organizations.
NAVAL POSTGRADUATE SCHOOL MONTEREY CALIF
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This thesis has a basic hypothesis that previous failures of information systems in organizations are directly related to the disproportionately high amount of emphasis given to the technical aspects of data processing as compared to the inadequate attention and concern devoted by management, computer specialists, and users of information systems to critical behavioral issues. The behavioral issues presented are subunit conflicts, training, skills, and perceptions of the participants, information sharing, power, and organizational politics. After reviewing the underlying reasons behind the lack of success achieved in the past, the organizational impact of fourth generation distributive processing techniques is predicted. A conflict and power model is presented that addresses the key organizational variables that prohibit successful information systems design and development. Recommendations regarding operation, design, and organizational activities are presented with the goal of improving ultimate user satisfaction of data processing services. Author
- Information Science
- Operations Research