Development of the Bass-Klauss Impact Model of Interpersonal Communication.
MAXWELL SCHOOL OF CITIZENSHIP AND PUBLIC AFFAIRS SYRACUSE N Y
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After a review of theory and research on interpersonal communication in large organizations, selected communication models and their connections with organizational theory are discussed. The Bass-Klauss impact model is presented built on empirical factorial analyses of the communication style of a focal manager and his credibility, role clarity, and impact on his colleagues. The six communication style factors are 1 careful presentation 2 open, two-way communication 3 frankness 4 careful listening, 5 brevity and 6 informality. A 25 item inventory yields six factor scores with reliabilities of .76 or higher. Seven other factored scales generate equally reliable measures of credibility, role clarity and impact.
- Sociology and Law