Accession Number:

ADA036502

Title:

Development of the Bass-Klauss Impact Model of Interpersonal Communication.

Descriptive Note:

Technical rept.,

Corporate Author:

MAXWELL SCHOOL OF CITIZENSHIP AND PUBLIC AFFAIRS SYRACUSE N Y

Personal Author(s):

Report Date:

1977-01-01

Pagination or Media Count:

46.0

Abstract:

After a review of theory and research on interpersonal communication in large organizations, selected communication models and their connections with organizational theory are discussed. The Bass-Klauss impact model is presented built on empirical factorial analyses of the communication style of a focal manager and his credibility, role clarity, and impact on his colleagues. The six communication style factors are 1 careful presentation 2 open, two-way communication 3 frankness 4 careful listening, 5 brevity and 6 informality. A 25 item inventory yields six factor scores with reliabilities of .76 or higher. Seven other factored scales generate equally reliable measures of credibility, role clarity and impact.

Subject Categories:

  • Sociology and Law
  • Psychology

Distribution Statement:

APPROVED FOR PUBLIC RELEASE