Maintenance Questionnaire and List of Respondents.
CALIFORNIA UNIV LOS ANGELES GRADUATE SCHOOL OF MANAGEMENT
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There has been an increasing concern with the operational phase of the life cycle of software systems. This phase is concerned with the maintenance and enhancement of computer based information systems. Maintenance is the process of having the system meet the requirements specified in development. Enhancements are changes made to the system to meet new requirements. To analyze these processes a questionnaire was constructed, field tested, and finalized. This report contains that questionnaire, which is divided into the two parts one dealing with the systems data processing and programming department and the other with a specific application system being maintained and enhanced. The questionnaire includes items of both technical and managerial interest. The questionnaire was distributed to 120 organizations. Responses were collected for 69 applications which are also listed.
- Computer Programming and Software