Communications in Task Analysis. Training Manual 4
CALIFORNIA STATE UNIV LOS ANGELES
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This is the fourth in a series of five Training Manuals developed to aid the Office of Manpower Utilization, HQ, USMC in the training and orientation of new staff members assigned to the Task Anlaysis program. Effective communication is considered to be a central factor in the gathering, recording, analyzing, and reporting of task analysis data in a reliable and valid manner. Two Manuals in the series direct attention to this topic. The first is Technical Report No. 2, Training Guide for Observation and Interviewing Training Manual III. The present manual deals with three areas of communication, one of which, Active Listening, may be viewed as an extension or supplement to the Training Guide for O and I. The first section reviews problems of communication within an organization or Task Analysis team that can hinder effectiveness, and it gives suggestions for improving the quality of intra- organization communication. The second chapter stresses the importance of active listening, recommendations for achieving active listening, testing for understanding, and problems in active listening. The third section is the most detailed and gives a broad range for guidelines on How to Write Clearly. As examples, topics covered include how to outline, the rough draft, the terminal section, avoiding unnecessary words, avoiding the fault of complexity in technical writing, use of short sentences, improving readability, testing for readability, using active verbs, and selecting familiar words.
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