Incentive Pay in the Civil Service: The Case of the California Job Agent,
RAND CORP SANTA MONICA CALIF
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In 1972 the California Department of Human Resource Development asked the Rand Corporation to develop a system to measure the job performance of a new class of employment counselors, known as job agents. The States intent, working under specific legislative mandate, was to compensate job agents primarily on the job agents achievements in obtaining successful completion of training and employment goals by eligible persons--a system of incentive pay. The system that was developed and the problems in trying to implement that system are the subjects of this paper.
- Personnel Management and Labor Relations