Problems in the Measurement of Organizational Effectiveness.
OREGON UNIV EUGENE DEPT OF MANAGEMENT
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This paper reviews 17 multivariate models of organizational effectiveness in terms of their primary evaluation criteria, their normative or descriptive nature, their generalizability, and their derivation. Little consistency was found in the evaluation criteria of the models. Eight problems of such models are discussed which appear to reduce their utility for the study of organizational effectiveness. Suggestions are advanced for future work to focus on operative goals and goal optimization to further our understanding of the effectiveness construct in on-going organizations.
- Administration and Management