Defining Research Needs to Insure Continued Job Motivation of Air Traffic Controllers in Future Air Traffic Control Systems.
BATTELLE HUMAN AFFAIRS RESEARCH CENTERS SEATTLE WASH
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The study was made necessary by FAA plans to progressively introduce automated equipment into the ATC system over the next ten years. Such equipment is expected to bring about striking changes in the actual work activities of ATCs in controlling aircraft. Experience with the introduction of NAS Stage A and ARTS III equipment has focused concern on the motivational reaction of ATCs to automated equipment. The objective of this study was to forecast the types of motivational problems likely to be experienced in the face of increasing automation and to suggest social science research necessary to the definition and amelioration of these problems.